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Best Buy CEO says it's time to embrace "showrooming." Ten weeks into the job, Hubert Joly says the electronics chain's results have been unsatisfactory, and the company must work to stabilize sales trends and increase profitability.
In a meeting with analysts Tuesday, he outlined a plan to cut costs, rethink store sizes and improve customer satisfaction.
He also says Best Buy must convert people who come into stores to "showroom" - or check out products to buy them cheaper online - into buyers. The struggling electronics chain, based in Minneapolis, tapped Joly in August to reverse a decline in its business. Competition is increasing from online stores, while the weak economy has sapped demand.