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NEW YORK — The Metropolitan Transportation Authority says human error was to blame for a two-hour Metro-North outage that stranded thousands of commuters.
MTA head Thomas Prendergast said Friday that computers that run Metro-North's signal system lost power at 7:45 p.m. Thursday when one of two main power supply units was taken out of service for replacement.
He said technicians performing the work did not realize that a wire was disconnected on the other main power supply unit.
Service on three of Metro-North's lines was halted for nearly two hours. Prendergast called the outage "unacceptable, pure and simple." He said he extended his "sincere apology" to riders.
The outage was the latest in a string of problems for Metro-North, including the Dec. 1 derailment that killed four in the Bronx.
Connecticut Governor Dannel P. Malloy earlier Friday expressed his anger and frustration over the incident in a call with railroad CEO Tom Prendergast, and he asked for a sit-down meeting with incoming railroad chief Joe Giullietti.
Metro-North serves about 280,000 riders a day in New York and Connecticut and operates the New Haven Line under a contract with the Connecticut Department of Transportation.