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Backus receives award for excellence

Norwich — The William W. Backus Hospital will receive the 2014 John D. Thompson Award for Excellence in the Delivery of Healthcare Through the Use of Data for its project, “Clinical Care Redesign: Bringing Nurses Back to the Bedside,” the Connecticut Hospital Association announced today.

The award will be given at the hospital association’s 96th annual meeting June 18.

At Backus, a staff-led team redesigned inpatient care delivery to enable each care team member to spend as much time as possible at the patient’s bedside the hospital association said in a news release.

Each aspect of care delivery was analyzed for efficiency and effectiveness as seen through the eyes of patients, the association said. The project, which included more than 100 process innovations, included the analysis of all aspects of process, practice, delivery and workload. The team developed new ways to deliver care that enhanced staff skills and roles to involve more complex, meaningful and hands-on work.

When the project was complete, all key performance indicators improved. Staff reported having more time for their patients and higher compliance for hourly rounding. Results included improved patient experience, lowered readmission rates, a reduction in the cost of labor, improved staff engagement, smoother patient transitions, increased compliance with discharge appointments and decreased patient calls, the association said.

The Thompson award honors the contributions made by John D. Thompson to health care administration and patient care quality during his career. Winners have achieved excellence in patient care through the use of data, as demonstrated by the improvement of internal operations, procedures, and outcomes.


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