Access Health CT reaching out to consumers about security breach

Access Health CT said today it is reaching out to all consumers who may have been affected by the security breach that occurred June 6 when an employee working for its call center vendor Maximus left a backpack on Trumbull Street in Hartford.

The backpack contained four paper notepads with 413 handwritten notes, consisting of a combination of names, Social Security numbers and birth dates, Access Health CT said in a news release. 

As an additional level of precaution, the agency has completed an audit of all computer systems to identify every customer who had contact with this Maximus employee. Based on the information written on the notepads and contained in the system, 395 individuals have been identified who are being contacted. This number is lower than the total number of names taken from the notepads because there were duplicates and some names had no other unique identifier such as first name only, Access Health CT said. 

Today, Access Health CT sent a priority-overnight letter to these 395 individuals to inform them of the situation and offer a series of remedies at no cost. Those remedies include credit monitoring, fraud resolution services, identity theft insurance, and security freezes of credit reports. The contents of that letter can be found at the Access Health CT website. 

Access Health CT said it also will be making follow-up phone calls to these individuals, to ensure they are aware of the services being made available and to answer any questions. 

Consumers who have questions or concerns may call (860) 757-6844, a dedicated phone number for private and secure conversations. 

The agency said it is continuing to work with Hartford police and Maximus on an investigation to determine what occurred and what actions are necessary to ensure it does not happen again.


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