In 2016, Otis Library received the National Medal for Museum and Library Services in recognition of its leadership in the library profession and the quality of its services. It was one of only 10 such facilities to receive this honor. 

A few years ago I began volunteering at Otis. I am amazed by the scope of what it offers. In addition to an extensive selection of books, CDs and DVDs, the services Otis provides are the types of things that enrich a community. There are computers for public use, where people without other computer access can apply for jobs, keep in touch with friends and family, and access unlimited information.

In addition to a large and well stocked Children’s Department, Otis recently opened an area for young adults, which is thriving. It is one of the very few gathering places for teenagers in Norwich, which does not have a community center or YMCA. There are more classes offered than I can name. They include chess, genealogy, computer instruction and other technologies. At Otis you can apply for a passport, or attend a ceremony to become a U.S. citizen. The Otis staff is always willing to help. They are some of the most resourceful, dedicated and pleasant people I have ever encountered. 

I write in the hope that the City Council of Norwich will stop chipping away at Otis’ funding. Otis has experienced substantial budget cuts in the last three years. Another is proposed for the upcoming fiscal year. Otis has a rich tradition as one of Norwich’s greatest institutions. It is imperative that the Norwich mayor and council understand and appreciate what a remarkable asset Otis is, and fund it accordingly. 

When businesses and individuals are choosing a community they look at quality of life, not simply the mill rate. 

Nancy Burnett lives in Norwich.