We want to earn your trust

As with all good relationships, we want our relationship with our community to be based on a foundation of trust. You deserve coverage that is fair, accurate and responsible, and we want you to believe that's what we're offering you. Our newsroom's mission is best expressed by the following quote by Theodore Bodenwein, who set up the split-interest trust which funds the operation of The Day and the Bodenwein Public Benevolent Foundation.

"The newspaper should be more than a business enterprise. It should also be the champion and protector of the public interest and defender of the people's rights."

In a 2016 Gallup poll, only 32 percent of Americans said they had "a great deal" or "a fair amount" of trust in the news media. We can — and should — do a lot better than that.

With that in mind, we're undertaking an effort to better demonstrate our own credibility, as part of a national effort called the Trusting News project. We hope to do better in explaining our journalistic process, be more transparent about our newsroom policies and be more accessible and responsive to our readers.

Live chats

The Day is hosting a series of live chats with members of the newsroom. Chats will take place on Mondays between noon and 1 p.m. Can't be online at the time? Send us a question via Facebook or Twitter, email c.virgen@theday.com, or via the form on this page.

Nov. 20: Ask us anything

Q: Could you please stop finding ways to increase the price of subscribing to your paper?

A: Print/digital subscriptions and advertising are two of The Day's biggest sources of revenue. Our newsroom employs 40 journalists to bring you the news content you see in the paper and the website everyday. We value every subscriber and hope that you value the news and information we provide.

Q: What happened to the weather coverage on the site?

A: We used to have a weather page on theday.com, and we found that not many people visited it. Because of the low audience, and the fact that people can get weather coverage from a lot of other places, we decided to focus our resources on local coverage that people can't get anywhere else.

Q: Would you provide coverage for local rec softball at least on your website since unlike the paper edition there shouldn't be a limited amount of space?

A: We have to choose what to cover based on what is of the most interest to the most members of our audience. We focus sports coverage on local professional, college and high school varsity teams. There are so many other recreational teams, it would be impossible to cover all of them. We have written stories about recreational teams in the past when there is something about them that would be of general interest to our audience.

Check out the full discussion.

Nov. 27: How the newsroom works

Q: Regarding restaurant reviews, are The Day reviewers comped by the restaurant or does The Day or reviewer pay for the meal? Do the restaurants reviewed advertise in the day and if so, shouldn't this be mentioned in the review?

A: The Day pays our reviewers; there's no compensation from the restaurant and no connection to whether they advertise or not. The reviewer does not identify himself or herself when at the restaurant.

Q: Can you post more good news?

A: Controversy and conflict usually make for good stories so the media does tend to focus on those kinds of stories. But we write a lot of "good news" stories, particularly in the sports and features sections. Every year, we also profile a senior from every high school in the area, as well as covering, with a reporter and photographer, every graduation.

Check out the full discussion.

Future chats

All chats take place on The Day's Facebook page from Noon to 1 p.m. on the dates below.

  • Dec. 4: Photography (Sean D. Elliot)
  • Dec. 11: Editorials and columns (Tim Cotter and Paul Choiniere)
  • Dec. 18: Reader comments

We want to hear from you about how we're doing. Feel free to offer anonymous feedback, or to leave your name so we can follow up. If you'd rather talk to someone directly, contact Carlos Virgen at c.virgen@theday.com or at 860-701-4338. We appreciate your time.